Category Archives: HCA 375

HCA 375 Final Exam New (3 Sets) Recent

HCA 375 Final Exam New (3 Sets) Recent

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HCA 375 Final Exam New (3 Sets) Recent

HCA 375 Final Exam New (3 Sets) Recent

HCA 375 Week 1 Quiz New (3 Sets) Recent

HCA 375 Week 1 Quiz New (3 Sets) Recent

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HCA 375 Week 1 Quiz New (3 Sets) Recent

HCA 375 Week 1 Quiz New (3 Sets) Recent

HCA 375 Week 2 Assignment Customer Satisfaction Improvement Plan New

HCA 375 Week 2 Assignment Customer Satisfaction Improvement Plan New

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HCA 375 Week 2 Assignment Customer Satisfaction Improvement Plan New

Customer Satisfaction Improvement Plan. Most people have experienced frustration when talking with customer service at least once. Often, organizations provide satisfaction surveys to customers in order to evaluate their experience. In the health care field, accrediting agencies require providers to measure patient satisfaction through surveys. You will be using the Customer Satisfaction Improvement Plan template document to enter all of your information. Note: If you have responded substantively to each of the content items within the template of the assignment, the template document should be between three and four pages.

1.     Choose one of the customer experience scenario options below:

·         Customer contacted a Health Plan Customer Service department but could not understand the representative.

·         Customer scheduled an appointment with a primary care physician for an acute illness and there were no appointments available.

·         Customer had an appointment for lab testing or a diagnostic test (MRI, CT scan, etc.) and the facility environment was disorderly and unclean.

·         Customer visited the Emergency Department (ED), also known as Emergency Room, but the wait time was extensive (over three hours).

·         Customer’s car repairs estimate was $200.00, however, the actual bill was $900.00 when repairs were completed.

·         Customer contacted a cable company to have an installation of internet and cable for their home. Installer arrived and did not know how to do internet installations.

2.     Respond to the questions listed in the Customer Satisfaction Improvement Plan template document. Once you have responded to all of the questions in the template, your document should be between three and four pages.

3.     Describe the patient satisfaction scenario chosen. Include enough detail on what occurred to ensure the reader has a full understanding of what occurred.

4.     Describe a minimum of three data elements you would gather to fully assess the situation and assist you with improving the customer satisfaction scenario you chose.

5.     Outline the CQI methods you would utilize to develop your improvement plan. Then, explain your plan for improvement. Provide a statement from a scholarly source that supports your plan.

6.     Identify three stakeholders on your team and discuss how the communication method differs for each (e.g., physician, administration/management, and health care staff). Include information on the barriers that may be encountered in communicating effectively within the team and when implementing the plan.

7.     Analyze how cost and quality are linked based on your chosen scenario. Include information on the potential impact to the organization if the issue is not resolved.

8.     Describe how you will be evaluating the success or failure of the plan. Discuss the process. Provide a minimum of one statement from a scholarly source that supports your evaluation plan.

HCA 375 Week 2 Quiz New (3 Sets) Recent

HCA 375 Week 2 Quiz New (3 Sets) Recent

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HCA 375 Week 2 Quiz New (3 Sets) Recent

HCA 375 Week 2 Quiz New (3 Sets) Recent

HCA 375 Week 3 Quiz New (2 Sets) Recent

HCA 375 Week 3 Quiz New (2 Sets) Recent

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HCA 375 Week 3 Quiz New (2 Sets) Recent

HCA 375 Week 3 Quiz New (2 Sets) Recent

HCA 375 Week 4 Assignment Adverse Event Reporting New

HCA 375 Week 4 Assignment Adverse Event Reporting New

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HCA 375 Week 4 Assignment Adverse Event Reporting New

Read Chapters 5, 6, and 7 in our textbook. After reviewing this week’s required reading, consider the following scenario. You are the lead of the risk management team that has been assigned to evaluate an incident that has occurred. You will prepare a report for the CEO of the hospital that includes all system failures that contributed to the adverse event as well as create a CQI tool (i.e., Pareto, Fishbone, or Flowchart). You are required to download and use the Adverse Event Template document to complete the assignment. Note: If you have responded substantively to each of the content items within the assignment document and included your graph of the data as well as the CQI tool illustration, the template document should be between eight to 10 pages.

Part 1: Description of Adverse Event (Complete Part 1 of the Adverse Event Template)

Medication error

Patient falls

Post-operative hemorrhage

Completing the template:

Adverse Event

Identify the chosen event.

Create a scenario based on your chosen event.

Discuss the incident and what happened.

Identify the health care professionals involved.

Explain the health care professional’s role in the incident.

Historical Background

Discuss the prevalence of the adverse event including historical information (i.e., how often this type of event occurs and prevention methods used by the industry).

Legal and Accrediting Agency Requirements

Address legal ramifications and accreditation agency requirements regarding the adverse event.

CQI Team and Communication

Identify the CQI team members. Based on the members you chose:

Explain how their role within the hospital would benefit your team in identifying and analyzing the cause of the adverse event.

Discuss issues that could arise between the team members when attempting to develop an improvement plan.

Describe the steps you would take as the CQI team lead to make sure that everyone is able to communicate their opinions and recommendations.

Describe barriers or conflicts that could occur within your team regarding effective communication.

Operational or Safety Processes

Discuss at least two operational and safety processes that you would recommend to the team to avoid future events from occurring.

Explain the rationale for your recommendations.

Impact of Event

Discuss the impact on the hospital if the events continue to occur.

Discuss the impact to the patients if the events continue to occur.

NumberofBedsChart.jpg

Note: The number of beds and operating rooms increased from 2017 to 2018.

Part 2: Graph the Data (Complete Part 2 of the Adverse Event Template)

Once you choose your adverse event, graph the data from the chart above. You will graph Column A and B against the chosen event (i.e., number of medication errors, number of patient falls, or number of post-operative hemorrhages). For example, if I were to choose medication errors, I would enter the details from column A, B, and C. Once your graph is complete, copy/paste it in the space indicated within the template.

Include an analysis of the data within the spaces indicated in the template:

Discuss the frequency of the adverse event as compared to the increase or decrease of patient discharges.

Analyze the data (what is the data telling you?).

Identify the possible factors, in your opinion, that could be attributed to the change.

Part 3: Create the CQI tool (Complete Part 3 of the Adverse Event Template)

Choose one of the CQI Tools listed below that best aligns with your chosen Adverse Event. Each of the tools listed below are hyperlinked to the Institute for Health Care Improvement website, which discusses and illustrates examples of each type of tool.

Fishbone (Cause and Effect) Diagram (Links to an external site.)

Flowchart (Links to an external site.)

Pareto Chart (Links to an external site.)

Next, you will be responsible for creating the CQI Tool, completing the tool, taking a screenshot, and copying/pasting the screenshot into the space indicated within the Adverse Event Template.

If you are unfamiliar with these tools, please refer to the recommended readings, specifically the Siriwardena (2009) article from Week 2, Using Quality Improvement Methods for Evaluating Health Care.

Part 4: Future Prevention (Complete Part 4 of the Adverse Event Template)

After describing the event in Part 1, using a Graph in Part 2 and CQI tool in Part 3, you will apply the PDSA model in Part 4 to summarize the process and steps that your team would recommend to the CEO to prevent this adverse event from reoccurring.

Respond to the items in Part 4 of the template by including the following:

Plan

Identify the problem that caused the adverse event/

Identify your objective.

Identify the team members that will assist in the development of a plan for improvement.

Describe how you would communicate the plan to the stakeholders.

Discuss the reasons for collecting the data associated with the chosen scenario.

Identify where you will pilot the new plan of action.

Identify who, what, or why for your pilot of the improvement plan. (When you implement any new plan of action in a hospital setting, you will do a pilot of the new plan in a small, targeted area or department. For example, if you chose medication errors, a group of patients will be on the same floor [e.g., medical unit, cardiac unit, etc.]. If you chose patient falls, the patients will have the same diagnosis [e.g., hip replacement, etc.]. If you chose post-operative hemorrhage, the patients will have the same type of surgical procedure [e.g., abdominal surgeries, etc.].)

Do

Develop three possible solutions to the problem.

Select one of the possible solutions to implement in the pilot phase.

Discuss the result of the pilot (create your own scenario).

Explain in detail the methods utilized to communicate the improvement process to the area chosen for the pilot phase.

Study

Summarize the data collected.

Discuss how you would measure whether the pilot solution was effective.

List observations.

Discuss any problems that may have occurred in your scenario.

Discuss any communication issues.

Compare your objective in the Plan phase to that of the actual pilot result.

Discuss what needs to be revised in your improvement plan to meet your objective.

Act

Discuss your revised plan.

Describe how you are going to implement the plan hospital-wide.

Describe how you will continually monitor the improvement plan to ensure sustained success.

Determine if one of the steps you are recommending would require a check and balance step.

Discuss why it is necessary. (It is important to keep in mind that some processes require a system of checks and balances.)

Paper Requirements:

The Adverse Event Template document, once completed,

Should demonstrate an understanding of the reading assignments, class discussions, your own research, and the application of new knowledge.

Must have substantive responses within the template and include complete sentences in paragraph format, including citations for each reference listed.

Must demonstrate understanding of the reading assignments, class discussions, your own research, and the application of new knowledge.

The Adverse Event Reporting paper, in the template,

Must be eight to 10 double-spaced pages in length (not including title and references pages) and formatted according to APA style

Must include a separate title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

Must use at least four scholarly sources in addition to the course text.

The Scholarly, Peer Reviewed, and Other Credible Sources (Links to an external site.) table offers additional guidance on appropriate source types.

Must document all sources in APA style.

Must include a separate references page that is formatted according to APA style.

Use the CQI Tool to illustrate the use of the tool with your chosen adverse event. You will be responsible for creating the CQI Tool, completing the tool, taking a screenshot, and copying/pasting the screenshot under the instructions in Part Two CQI Tool in the Adverse Event template.

Part Three: Future Prevention (Complete Part Three of the Adverse Event template)

After describing the event in Part One, using a Graph and CQI tool in Part Two, apply the PDCA model to summarize the process and steps that your team would recommend to the CEO to prevent this adverse event from reoccurring. Make sure to include who (health care personnel) would be accountable at each step of the process. Complete the Explanation column in Part 3 of the Adverse Event template.

It is important to keep in mind that some processes require a checks and balance system. You will need to determine if one of the steps you are recommending would require a checks and balance step and why it is necessary.

HCA 375 Week 5 Discussion New

HCA 375 Week 5 Discussion New

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HCA 375 Week 5 Discussion

After completing this week’s reading, you have learned that teamwork is an essential part of continuous quality improvement (CQI) and health care delivery. Health care professional roles include physicians, nurses, diagnostics (laboratory) and radiology staff, hospital administrators, patient registration, pharmacists, triage staff, and so forth. Each role has its own contribution to ensuring the delivery of quality care.

In your opinion,

Discuss two of the roles listed above and their role in the delivery of quality care.

Identify two professional responsibilities of the chosen roles, and link them to the quality improvement process of improving patient wait times in the emergency room.

Include communication techniques this role would utilize to assist in improving patient wait times to the CQI team or staff.

Your initial post should be 250 to 300 words and utilize at least one scholarly source